adad7's Privacy Policy
Your personal information is completely safe with us — learn here in detail how adad7 collects, uses, and protects your data.
Introduction to This Policy
adad7 is a trusted online gaming platform in Bangladesh. When you use the adad7 website, open an account, or use our services, you share certain personal information with us. This privacy policy tells you what information we collect, why we collect it, how we store it, and what steps we take to protect your data.
Please read this policy carefully. By using adad7's services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact our support team directly.
1 Information We Collect
Information You Provide Directly
When you open an account with adad7 or contact us, you provide certain information yourself. This may include:
- Full name and date of birth
- Email address and mobile number
- Login credentials (username)
- Identity verification documents (where applicable)
- Payment information (bKash, Nagad, Rocket, Upay mobile numbers)
- Contact details provided in support chat
Automatically Collected Information
When you use the adad7 platform, our system automatically collects certain technical information. This includes:
- IP address and device identifier
- Browser type and operating system
- Date and time of platform access (BST)
- Page visits and session duration
- Referral source (where you came from to reach the site)
- Cookies and log file data
Gaming & Transaction Data
adad7 records gaming-related data to manage your account activity and ensure security:
- Bet history and amounts
- Deposit and withdrawal records
- Bonus claims and wagering progress
- Game session duration and frequency
- Responsible gaming settings
Information Received from Third Parties
In some cases, information may be received from trusted third parties:
- From identity verification service providers
- From fraud prevention and risk assessment partners
- Transaction confirmation data from payment processors (bKash, Nagad, Rocket, Upay)
- From marketing referral sources (where applicable)
2 Purpose of Data Use
adad7 uses your information only for legitimate and necessary purposes. The main purposes for which we use your data are described in detail below:
Account Management
We use your registration information to create, verify, and maintain your account. Through age verification, we ensure that only individuals aged 21 or above are using our services.
Financial Transactions
Payment information is used to process your deposits and withdrawals. The necessary information is verified to ensure secure transactions through bKash, Nagad, Rocket, and Upay.
Security & Fraud Prevention
We analyze technical and transaction data to identify cybersecurity threats, protect accounts, and detect fraudulent activity. Data transmission is kept secure through SSL encryption.
Customer Support
When you contact us for support via 24/7 live chat or email, we use your contact details and account history to provide effective assistance.
Service Improvement
We analyze user behavior to improve the customer experience. This allows us to bring more relevant games, offers, and platform improvements.
Responsible Gaming
adad7 provides responsible gaming support by monitoring your gaming habits. Information collected for this purpose is handled with the utmost care.
3 Data Storage & Security Measures
Technical Security
adad7 uses industry-leading security technology to protect your personal information:
- SSL Encryption: All data transmission is secured through SSL/TLS encryption.
- Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
- Firewall & Access Controls: Multiple layers of security measures are in place to prevent unauthorized access.
- Regular Security Audits: Our systems undergo regular independent security reviews.
Retention Period
Your information is stored for as long as it is needed to provide our services or as required by legal obligations. Specifically:
- Information for active accounts is retained for the duration of the account.
- Financial transaction records are kept for the applicable legal time period.
- After account closure, information is securely deleted within the required timeframe.
4 Cookies & Tracking Technology
What Are Cookies?
Cookies are small text files stored in your browser. adad7 uses cookies to keep the site functioning properly and to improve your user experience.
Essential Cookies
These cookies are necessary for the basic functionality of the site. Without them, login sessions, security checks, and page navigation do not work properly. There is no option to disable these cookies.
Analytics Cookies
Analytics cookies are used to understand how the site is used. By collecting information such as which pages are visited most and where issues occur, we improve the quality of our services.
Cookie Controls
You can control and delete cookies from your browser settings. However, disabling essential cookies may cause some adad7 services to not work properly. See your browser's help documentation for more details.
5 Sharing Data with Third Parties
adad7 never sells your personal information or shares it with third parties for advertising purposes. Data sharing may only occur in the limited situations below:
Service Provider Partners
Limited information may be shared with selected third parties who assist in operating our platform. For example:
- Payment processing services (bKash, Nagad, Rocket, Upay)
- Identity verification and fraud prevention services
- Cloud hosting and technology services
- Game software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.)
We have strict confidentiality agreements with these partners and they may only use the information for specified purposes.
Legal Obligations
Information may be shared with legal authorities in the following situations:
- Under a court order or legal process
- Upon a valid request from a government authority
- To comply with Anti-Money Laundering (AML) regulations
- For fraud investigations or as required by law enforcement agencies
Outside of legal obligations, adad7 never transfers your information to third parties.
6 Your Data Rights
adad7 respects your rights over your personal information. Your data-related rights are described in detail below:
Right to Access
You can request to view the personal information stored in your account at any time. We will provide a summary of your information within a specified timeframe.
Right to Correction
If the information stored about you is incorrect or incomplete, you can request that it be corrected. Our support team will update the information after completing verification.
Right to Deletion
When closing your account, you can request that your personal information be deleted. However, certain information must be retained for a specified period due to legal obligations.
Right to Object to Processing
In certain situations, you may object to the processing of your information. However, processing of information that is essential for service operation will continue.
Right to Data Portability
You can request a copy of your account information. adad7 will endeavor to provide the data in an accessible format within applicable limits.
Submitting a Request
To exercise any of the above rights, please contact our support team. After verifying your identity, we will respond within a reasonable time.
7 Protection of Minors
Age Verification Policy
adad7 is operated for individuals aged 21 and above only. We do not collect information from minors or allow them to use our services.
- Age is verified at the time of registration.
- In suspicious cases, accounts are suspended and identity verification is requested.
- If an underage account is detected, it is immediately closed and the information is deleted.
- If parents find out that their child is using adad7, please notify our support team immediately.
8 Contact & Policy Changes
Privacy-related requests
For any questions about this privacy policy, requests to access your information, or complaints, please contact adad7's support team:
- Email: [email protected]
- Live Chat: Available 24/7 — support in Bengali and English
Once your request is received and identity verification is completed, we will respond in a timely manner.
Policy Changes
adad7 reserves the right to update this privacy policy at any time. If significant changes are made, we will post a notice on the platform or inform you via your registered email. Continued use of the service will be considered acceptance of the updated policy.
Want to know more?
Visit our relevant pages for adad7's terms and conditions, responsible gaming policy, or answers to common questions.